Contact Us

Do you have a problem that does not appear in our documentation or that cannot be resolved? Would you like to contact our team? You are in the right section. We will explain here how to contact Aeron.

1️⃣ Before contacting support

Before reaching out to our support, we kindly ask you to adhere to certain guidelines and prepare specific documents that will assist us in addressing your issue effectively.

Documentation

Did you consult our documentation to resolve the issue? If yes, please specify which sections you referred to. This information will help us provide a solution more efficiently.

We kindly ask our clients if they have read our documentation to pinpoint their issue accurately. Our team may recreate a potential solution from the documentation to ensure that the procedure has been followed correctly.

Transaction ID

Our team will request proof of payment for your license. You can provide us with your transaction number (ID) beginning with 'tbx-' or show us the purchase confirmation email you received from Tebex (please check your spam folder if you haven't received the email).

Reference email to find your purchase identification.

KeyMaster

We will also need your username 'KeyMaster' on the platform. This will be useful if we need to assign you a new license due to an issue with your problem.

1. Go to your KeyMaster space.
2. Sign into your account and complete the double authentication (if enabled).

3. Look at the largest headline on the home page including your name.

Reference image to get your KeyMaster name.

Description of the issue

Please provide a detailed description of the issue you are experiencing. Include any error messages, unexpected behaviors, or specific conditions that trigger the problem.

Images/Videos

Attach any relevant images or videos that help illustrate the problem. If sharing videos, please post them on Discord or YouTube and provide the links here.

2️⃣ How to contact our support

You can reach our team by several means, we leave the choice to you!

• By email to the adress [e-mail]

• Through Discord for support available internationally.

3️⃣ Opening Time

Below you will find the schedule of our assistance.

It is sometimes possible that our services are not immediately available following heavy demand from our team.

Monday

11:00-18:00

Tuesday

11:00-18:00

Wednesday

Closed

Thursday

11:00-18:00

Friday

11:00-18:00

Saturday

6:00-10:00

Sunday

Closed

(Hours based on UTC)